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Privacy Policy

Last updated: October 3, 2025

1. Introduction

Open Vehicle Recall ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at openvehiclerecall.com ("the Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Information We Collect

Information You Provide to Us

  • Account Information: When you create an account, we collect your email address, name, and dealership information
  • Contact Information: When you contact us or request a demo, we collect your name, email address, phone number, and any other information you provide
  • Service Data: When you use our service, we collect vehicle identification numbers (VINs), customer lists, and related dealership data you upload
  • Payment Information: When you subscribe to our service, payment processing is handled by secure third-party payment processors

Information Collected Automatically

When you access our Service, we automatically collect certain information about your device and usage:

  • Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, and access times
  • Device Information: Device type, unique device identifiers, and mobile network information
  • Usage Data: Features used, frequency of use, performance data, and interaction patterns
  • Location Data: General geographic location based on IP address (country, state, city level only)

Google Analytics

We use Google Analytics to analyze the use of our Service. Google Analytics collects information such as:

  • How often users visit our Service
  • Which pages they visit and for how long
  • What sites referred them to our Service
  • General demographic information (age range, gender, interests)

Google Analytics uses cookies and similar technologies. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve our recall checking and customer outreach services
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • Communication: To send service-related emails, updates, security alerts, and support messages
  • Analytics: To understand how our Service is used and to improve user experience
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Security: To detect, prevent, and address technical issues and protect against fraudulent or illegal activity
  • Marketing: With your consent, to send promotional communications about our products and services

4. Data Storage and Security

Firebase Services

We use Google Firebase services for our infrastructure, which includes:

  • Firebase Authentication: For secure user authentication and account management
  • Firebase Firestore: For storing user data and service information
  • Firebase Storage: For storing uploaded files securely
  • Firebase Functions: For secure server-side processing

All data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption. Firebase services are SOC2 and ISO 27001 certified.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When we no longer need your information, we will securely delete or anonymize it.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our Service (e.g., Firebase, Google Analytics)
  • Legal Requirements: When required by law, subpoena, or court order
  • Protection of Rights: To protect the rights, property, or safety of Open Vehicle Recall, our users, or the public
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for any other purpose

6. Your Rights and Choices

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your data based on legitimate interests, contract performance, legal obligations, or your consent.

7. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We use appropriate safeguards for international data transfers, including standard contractual clauses and ensuring our service providers maintain adequate security measures.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through the Service.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@openvehiclerecall.com

Data Protection Officer: dpo@openvehiclerecall.com

We aim to respond to all privacy-related inquiries within 30 days.